Frequently Asked Questions

Welcome to our help center. Here you'll find answers to the most common questions about our products and services. Can't find what you're looking for? Contact Us.

Product Questions

Q: What size singing bowl is best for a beginner?
A: Our 8cm (3.1") diameter bowls are perfect for beginners! They are small, lightweight, easy to hold, and produce a clear tone without requiring much force. They are an ideal introduction to sound healing.

Q: How do I play my Tibetan singing bowl?
A: There are two main methods:

1. Striking: Gently tap the side of the bowl with the included mallet to produce a clear bell-like tone.

2. Rimming: Hold the bowl in your palm, press the mallet firmly against the outside rim, and move it in a continuous circular motion. This creates the classic, sustained "singing" sound. It may take a little practice!

Q: What is your incense made from?
A: Our Tibetan incense is made from a blend of all-natural ingredients like sandalwood, saffron, juniper, and other precious botanicals, based on traditional recipes. They contain no synthetic fragrances or chemical binders.

Q: Which meditation cushion size should I choose?
A:

• 60x200cm (24"x79"): Standard size, great for most people for seated meditation.

• 75x230cm (30"x91"): Our most spacious option, ideal if you prefer extra room for movement or are taller.

Shipping & Orders

Q: How long does shipping take?
A: We typically process and ship orders within 1-2 business days. Domestic shipping usually takes 3-7 business days. International shipping times vary by location. You will receive a tracking number once your order ships.

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping costs and times are calculated at checkout.

Q: Can I modify or cancel my order?
A: We process orders quickly to get your items to you ASAP. Please contact us immediately at care@himalayazen.com if you need to make a change. We will do our best to accommodate your request if your order has not yet been shipped.

Care & Support

Q: How do I care for my singing bowl?
A: Keep your bowl dry. To clean it, simply use a soft, dry cloth. Avoid using water or chemicals, as this can damage the unique patina and sound.

Q: What if my product arrives damaged?
A: We're so sorry if this happens! Please contact us within 7 days of delivery at care@himalayazen.com with photos of the damage and your order number. We will resolve the issue promptly by sending a replacement or issuing a refund.

Q: What is your return policy?
A: We offer a 30-day return policy for items in new, unused condition with original packaging. Please see our detailed Return & Refund Policy for complete information.