Return & Refund Policy: Easy Returns for Meditation Supplies | HIMALAY – HIMALAYA ZEN

Our Commitment to Your Satisfaction

At HIMALAYA ZEN, we want you to be completely happy with your purchase. We take great care in packaging and inspecting every item to ensure it arrives in perfect condition. However, we understand that sometimes a product may not be what you expected. Our return policy is designed to be fair and straightforward.

30-Day Hassle-Free Returns

We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return the item in its original, unused condition with all original packaging and tags for a full refund or exchange.

To Initiate a Return:

  1. Contact Us: Email us at care@himalayazen.com with your order number and the reason for return.

  2. Receive Instructions: We will provide you with a Return Authorization and the shipping address.

  3. Ship Your Return: Securely package the item and mail it to us. We recommend using a trackable shipping service.

Conditions for Returns:

  • Item must be unused and in the same condition as received.

  • All original packaging, tags, and accessories (like mallets for singing bowls) must be included.

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Damaged or Defective Items

Your items are packed with love and care. In the rare event that an item arrives damaged or is defective, please contact us within 7 days of delivery at care@himalayazen.com with photos of the damage and your order number. We will gladly send a replacement or issue a full refund, including return shipping costs.

Final Sale Items

The following items are considered final sale and cannot be returned:

  • Opened or used incense boxes.

  • Products marked as "Final Sale."

Questions?

If you have any questions about our return policy, please don't hesitate to reach out. We're here to help.

Our Commitment

We are dedicated to providing efficient and reliable after-sales service for every customer

  • Warranty

    All products include a warranty.

  • Quick Solutions

    Fast response to any issues.

  • Customer Priority

    Your satisfaction is our highest goal.

  • Easy Returns

    Simple and convenient process.

    Return and Exchange Process

    Simple Steps for Hassle-Free Returns and Exchanges

    • Step1

      Submit Your Request

      Contact us via email with your order number and details about the return or exchange.

    • Step2

      Ship your Product

      Once approved, carefully pack the product in its original condition and send it to the provided return address.

    • Step3

      Receive Confirmation

      After we receive the product, we will process your return or exchange within 3-5 business days and notify you of the outcome.

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